Frequently Asked Questions

Find answers to common questions about our services

Why is my social trading account not present in the provider's listing?

 Copytrading is a popular way to make money in the financial markets, but sometimes it can be difficult to find the right provider. If your copytrade account does not exist in the provider's listing, there are several potential reasons why. 

The most common reason is that the provider has not yet started trading. Many providers require that their traders have a certain amount of experience before they can open a copytrade account. 

Another potential reason is that the provider has set their account to private. This means that only certain people can access the account, and your account may not be included in the listing. 

Finally, it is possible that provider's account is inactive. If there is no active trading within one month, the system may have automatically deactivated it. 

In conclusion, if your copytrade account does not exist in the provider's listing, it is likely due to one of the reasons mentioned above. Make sure to contact the provider to find out the exact reason before attempting to open a new account. 

Last Updated: 3 weeks ago

What is performance fee?

Performance Fee is the way for Followers to pay Providers for their work. This is a portion (in percent) of a profitable Trading result of a Subscription paid to the Provider. In case of a negative Trading result, Performance Fee calculation is skipped. Performance Fee calculation is controlled by Follower configurations (Trading Result’s calculation Mode and Trading profits) and Offers (Performance Fee Percentage and Trading Interval).

The fee is processed as a pair of withdrawal and deposit balance operations with custom comments. The calculated fee amount is withdrawn from the Follower as a Withdrawal PerformanceFee transaction type and deposited to the Provider as a Deposit PerformanceFee transaction type. By default, the receiver of the Fee is the Provider’s Trading account itself, but if a Provider has a Fee Receiver Account specified in the Provider’s Settings, Performance Fee transactions will be routed there.

Performance fee formula:

Performance Fee = Subscription’s Raw Profit * Fee %

Example:

Performance fee = 20%;

Interval: Per Trade

Mode: Positive Profit

Commission = -$10/lot

Trading volume = 0.5 lot

Raw Profit (based on the open-close price difference) = $20

  • Performance Fee if MetaTrader fees are included:

Performance Fee = $20 * 20% = $4 

Last Updated: 3 weeks ago

What is agent fee?

Agent Fee, paid by Providers to the third-parties such as Introducing Brokers or social media influencers who attract Followers to the broker’s social trading platform. Agent Fee are paid as percentages of the Performance Fee deducted from a Follower trading account. The person paying the Agent Fees is the Provider, but technically, the Provider does not issue these transactions. Provider only set how much will be allocate and system will be automated calculate the fees

Agent fee formula:

Agent Fee = Performance Fee * Agent Fee

Example

Agent fee: 10%

Performance fee: 20%

Fee type: Positive profit

Follower closes a trade with $100 profit

Follower pays = $100 * 20% = $20 Performance fee withdrawn

Agent Fee = $Performance fee withdrawn * Agent fee % = $20 * 10% = $2

Provider receives = Performance fee withdrawn - Agent fee = $20 - $2 = $18 

Last Updated: 3 weeks ago

Is it possible for the follower to close an order?

Yes, a follower can close an order by provider social trading. This is because the follower has the ability to make their own decisions and execute their own trades. By using the provider's social trading platform, the follower is able to view real-time market data and analyze it to make informed decisions on when to enter and exit positions.

The follower can also set their own risk parameters and decide how much capital they want to allocate to each trade. This allows them to control their risk and take advantage of any potential profits. By closing the order, the follower is able to take profits or limit losses.

This allows the follower to make their own decisions and take control of their risk while still taking advantage of the provider's real-time market data and analysis. 

Last Updated: 3 weeks ago

What is Social Trading?

Social trading is a form of financial trading that allows investors to follow and replicate the trades of more experienced traders. It is an ideal solution for less experienced traders (followers) who want to connect with and copy the trades of more skilled traders without having to spend hours researching and analyzing the markets.

With social trading, you determine the amount you want to invest and then you can automatically mirror all the actions of the trader in real-time. When the chosen trader executes a trade, your account will simultaneously execute the same trade. This allows you to benefit from the experience and knowledge of the more experienced trader without having to do the research and analysis yourself.

Social trading is a great way for investors to gain access to a wide range of trading strategies and to benefit from the expertise of experienced traders. It also allows you to diversify your portfolio and to invest in a variety of different markets and assets. With social trading, you can access a variety of different trading strategies and benefit from the knowledge of experienced traders. 

Last Updated: 3 weeks ago

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