Frequently Asked Questions

 All transactions, encompassing deposits, withdrawals, and internal transfers, are meticulously documented in your Client portal. To access this information, follow these steps:

1. Sign in to your Client portal.
2. Navigate to Trader's Menu > Funds > Transaction History by selecting the corresponding option.
3. Peruse the list of recorded transactions.
4. Identify the specific transaction you wish to review, considering transaction type, date, and payment methods for reference.
5. Under the "Status" column, ascertain the transaction's current status, whether it is Approved, Pending, Processing, Cancelled, or Declined.
6. For a comprehensive overview of the transaction, click on the transaction itself to display a summary containing all relevant details.

Approved: The transaction was completed. Pending: The transaction is yet to be completed. Cancelled: The transaction was canceled by the client.Declined: The transaction has been rejected.

Here are some potential reasons why a transaction (either deposit or withdrawal) might have been declined:

1. The transaction may have timed out. Please attempt the transaction again later or consider using an alternative payment method.
2. The operation is currently unavailable temporarily. Please try another payment method or retry the transaction at a later time.
3. The transaction was canceled due to an incomplete transfer form or a connection failure. Please make sure all required information is provided and try the transaction again, or consider using a different payment method.
4. A temporary processing error occurred at the bank. Retry the transaction later or opt for an alternative payment method. If the problem persists, contact your bank for assistance.
5. Temporary processing error. Please try the transaction again later or use a different payment method.
6. A card transaction error may have occurred. Ensure that the provided card details are accurate and attempt the transaction again. If the issue persists, contact your card issuer for assistance or consider using another payment method.
7. Your bank account might have insufficient funds. Top up your account and retry the transaction. 

Note: In the event that a deposit transaction is still in a pending status or has been declined, but funds have already been deducted from your bank account, please reach out to the Trading Pro Support team. When contacting them, ensure to provide the following details: -The name of the payment system to which you are attempting to withdraw. -A screenshot or photo serving as proof that funds have been deducted from your bank statement.  

In the event that you withdraw funds to an incorrect account number, it is recommended to promptly contact our Support team for assistance. Typically, if such a scenario occurs, the bank may return the funds to us, and subsequently, we will ensure that the funds are returned to your account. Once this process is completed, you can proceed to initiate another withdrawal of the funds as needed. 

 If your attempt to withdraw was unsuccessful, several reasons may account for this issue. Let's explore a few potential causes:

1. Incorrect information provided on the withdrawal form.
2. Failure to meet Trading Pro's basic requirements for withdrawal, as outlined in our Client agreement.
3. Client cannot request withdrawal request using a third-party account. Withdrawal must request to your own account.  

To track the status of your withdrawal, you can review the Transaction History in your Client portal. For additional information, please consult this article.

If you have further inquiries regarding your withdrawal, feel free to reach out to our Support Specialists . 

We do offer several methods for Vietnam Clients:

• Online Bank Transfer (Walaopay)

Minimum deposit:  USD 9.63
Maximum deposit: USD 9629.63
Minimum withdrawal: USD 15.00
Maximum withdrawal: USD 5,000.00
Deposit and withdrawal processing fees: No Fees
Deposit processing time average: Instant
Withdrawal processing time average: 15 minutes to 24 hours 

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• Crypto

Minimum deposit: USD 15.00
Maximum deposit: USD 50,000.00
Minimum withdrawal: USD 10.00
Maximum withdrawal: USD 10,000.00
Deposit processing fees: No fees
Withdrawal processing fees: 5$ or 0.5%, which is higher. PSP exchange for USD to USDT rate fluctuates from 0.98 - 0.99
Deposit processing time average: Instant
Withdrawal processing time average: 15 minutes to 24 hours  

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• Virtual Account VND

Minimum deposit:  USD 3.70 
Maximum deposit:  USD 11111.11 
Deposit processing fees: No Fees
Deposit processing time average: Instant

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• VND Bank QRcode Payment

Minimum deposit:   USD 10.00   
Deposit and withdrawal processing fees: No Fees
Deposit processing time average: Instant

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• VND MOMO QR Payment

Minimum deposit:  USD 3.70
Maximum deposit:  USD 11111.11
Deposit processing fees: No Fees
Deposit processing time average: Instant

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• VND Online Banking (P2P)

Minimum deposit:  USD 10.00 
Deposit and withdrawal processing fees: No Fees
Deposit processing time average: Instant

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• NETELLER

Minimum deposit: USD 10.00
Deposit fees: No Fees
Deposit processing time average: Instant

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• SKRILL

Minimum deposit: USD 10.00
Deposit fees: No Fees
Deposit processing time average: Instant

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• Sticpay

Minimum deposit: USD 10.00
Maximum deposit: No maximum required
Deposit and withdrawal processing fees: No Fees
Deposit processing time average: Instant 

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• PaymentAsia VND

Minimum withdrawal: USD 37.04
Maximum withdrawal: USD 9259.26
Withdrawal processing time average: Instant 

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We do offer several methods for Brunei Clients;

• Crypto 

Minimum deposit: USD 15.00
Maximum deposit: USD 50,000.00
Minimum withdrawal: USD 10.00
Maximum withdrawal: USD 10,000.00
Deposit processing fees: No fees
Withdrawal processing fees: 5$ or 0.5%, which is higher. PSP exchange for USD to USDT rate fluctuates from 0.98 - 0.99
Deposit processing time average: Instant
Withdrawal processing time average: 15 minutes to 24 hours 

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• PRAXIS

Neteller / Sticpay / InstaPay

Minimum deposit: USD 10.00
Deposit processing time average: Instant

Card ( Visa, MasterCard)

Minimum deposit : USD 15.00
Deposit processing time average: Instant
Minimum withdrawal (Centwise): USD 11.00
Withdrawal processing time (Centwise): 3 to 14 days, depending on the processing time of the bank  

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• NETELLER

Minimum deposit: USD 10.00
Deposit fees: No Fees
Deposit processing time average: Instant

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• SKRILL

Minimum deposit: USD 10.00
Deposit fees: No Fees
Deposit processing time average: Instant

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• Sticpay 

Minimum deposit: USD 10.00
Maximum deposit: No maximum required
Deposit fees: No Fees
Deposit processing time average: Instant