Frequently Asked Questions

When encountering a "Common error" on the MetaTrader 4 trading terminal, it indicates a connectivity problem between the terminal and account servers, which may be unusually slow or completely disconnected.

While this error often resolves on its own with time, if the problem persists, consider the following troubleshooting steps:

Close any charts that seem unresponsive or display "Waiting for update" for an extended period. 

b. Shut down and restart the entire trading terminal. 

c. Check your router's connection; turn it off and wait for 5 minutes before switching it back on to reset the connection. 

d. Temporarily disable your antivirus software to check if this resolves the common error. 

e. If possible, attempt to log in to your trading account from another computer to see if the issue persists; if it does, the problem may be related to the connection. 

f. Ensure that your trading server is correctly set for your trading account. 

g. Click on the connection bar at the bottom-right of the trading terminal and select "Rescan servers" to refresh the connection. 

h. Reinstall the trading terminal and attempt to log in again.

If the problem persists, feel free to reach out to the Trading Pro Support Team for further assistance. 

The No Connection error appears in the MT4 and MT5 terminal can be caused by a few things.

Unstable Internet If you're experiencing a "No Connection" error due to an unstable internet connection, consider the following steps:

1. Run a speed test to obtain a comprehensive report on your internet connection. This will help verify the stability of your connection.
2. Check if you can connect to other online services. If not, ensure that all internet cables are securely connected.
3. Reset your modem/router by turning it off for at least 5 seconds before powering it back on. This action can help refresh a connection that may have become unstable or stagnant.
4. While the trading terminal is active, click on the area displaying the "No Connection" error. This will show a list of servers and an option to Login. Click on "Rescan Servers" to refresh the server list and check the ping (measured in ms). Ping provides information about the time taken for a connection to communicate with the servers.
5. If any of these steps indicate an unstable internet connection, it's advisable to address the issue to prevent the "No Connection" error from persisting. 

VPN Services

Using a VPN service concurrently with the trading terminal can lead to similar issues as those caused by an unstable internet connection. This includes potential problems like slow response times and connectivity issues if the VPN service encounters disruptions. 

• If you are running a VPN service, attempt to disable it and then restart the trading terminal to check if this resolves the error. 

Firewall and Antivirus Software

If you use a firewall, it may interfere with your trading terminal by restricting or blocking internet traffic through the application. To address this, you can try one of the following:

1. Add your trading terminal to the list of exceptions in your Firewall and Antivirus Software settings.
2. Disable your firewall or antivirus software temporarily and then log in again to check if it resolves the issue.

If the "no connection" issue persists, you may need assistance from the Tradingpro Support team, as they can provide you with IP address/DNS details to log in to the terminal. 

Difficulty accessing your trading terminal commonly stems from incorrect login details or connectivity issues. We will assist you in addressing these issues and provide guidance on the appropriate steps to rectify them.

Trading Account Credentials

When logging into your trading terminal, whether it's MT4 or MT5, you need the following credentials:

• Trading account number
• Trading account password
• Trading account server

Entering any of these inaccurately may lead to an Authorization Failed or Invalid account error. If you're having difficulty locating your credentials, refer to this link for guidance on finding your trading terminal login and server information.

It's crucial to ensure that you log in to MT4 with an MT4-based trading account and MT5 with an MT5-based trading account, or the login will fail. 

Internet Connectivity

No Connection: This can result from various issues, and we'll help you troubleshoot them.

• Unstable Internet: 
  • Run a speed test to identify potential issues.
  • Double-check your internet cables for secure connections.
  • Reset your modem/router by turning it off for at least 5 seconds and then turning it back on.
  • Rescan for trading servers by clicking on the connection bar in the bottom right-hand corner of your trading terminal and selecting the "rescan servers" option.
  • Ensure your Firewall and Antivirus Software aren't blocking your trading terminal's internet connection.
  • To resolve Firewall issues, follow these steps:
    • Add MT4 or MT5 to your Firewall and Antivirus Software exceptions.
    • Disable your firewall and attempt to log in again.
  • You can also try using the IP address to log in; if you lack these details, the Trading Pro Support team can assist you.

Common Error: This might be due to server-side issues.

Typically, this error resolves on its own, so it's advisable to wait and attempt to log in again after some time. If the issue persists, consider the following steps:

• Restart the trading terminal.
• Reinstall the trading terminal.

If these measures do not resolve the login problem, please contact our Support Team for further assistance. 

Deposits and withdrawals are accessible around the clock, seven days a week. Nonetheless, there might be instances where a deposit does not show up instantly. This delay could be attributed to various factors, including, but not limited to, inherent constraints of the selected payment method. 

 Follow the steps below to ensure the processing of your deposit:

A. Check Transaction History

1. Log in to your Client portal.
2. Navigate to Trader's Menu > Funds > Transaction History.
3. Utilize the type filter to choose "deposit."
4. Identify the transaction; details such as the deposit creation time, payment method, status, and deposited amount are displayed.
5. Clicking on the transaction will provide additional details, offering insights into how your deposit is being processed.

B. Refer to our website for estimated processing times or explore more information on payment methods.

If your deposit surpasses the designated processing time, reach out to Trading Pro Support with the following details:

1. Confirmation of your deposit (e.g., a screenshot of bank statements showing the deducted funds).
2. Date of deposit.
3. Amount and payment method. 

Awaiting withdrawals can be a source of frustration, particularly when the cause of the delay is unclear. Here are some factors that may contribute to the waiting period:

Processing Time: Certain payment systems may have specific processing times. It's important to check the duration required for funds to reflect in your Client portal based on the chosen payment system. For instance, credit card refunds may take up to 10 business days.

You can find these processing times in the Payment Systems section of the Help Center. Locate your country of residence and review the details for the specific payment system.

To track the status of your transaction, navigate to the Fund section in your Client portal and select Transaction History. Here, you can categorize transactions by status and type (Deposit, Withdrawal, or Transfer).

If your withdrawal surpasses the maximum processing time, contact Trading Pro Support through your Helpdesk in Client portal or email Support. Provide the following information with your inquiry:

1. Client ID or registered email address
2. Requested amount
3. Withdrawal date
4. Bank or account statement, depending on your used payment system (covering the period from the withdrawal date to the current day).