Frequently Asked Questions

No. Funds cannot be transferred directly from/to a USD/USC Trading Account to an IDR Account.
All transfers must go through the Wallet first.

Transfer Flow: USD/USC Account → Wallet → IDR Account → Start Trading

An IDR Account allows you to deposit funds in Indonesian Rupiah (IDR) and use the funds for trading.

 Deposits are instant and are usually credited to your wallet immediately after the payment is successful. 

Encountering the "Invalid Account" error while accessing your trading account may stem from three possible reasons. Let's explore why this error might occur and how you can resolve it:

Incorrect Login: 

Verify your account number in the Client portal by clicking on "My Accounts." The account number will be displayed TRADER'S MENU under Accounts Overview to an MT5 or MT4 label, along with Live account or Demo account. Utilize this account number for logging in. 

Incorrect Password: 

Ensure you use the accurate Trading Password during login. If you've forgotten your password, you can change it in your Client portal under "My Accounts." Click on the trading account number, select "Change Trading Password," and create a new one. Employ this new password for logging in.

Incorrect Server: 

Check if you are connected to the correct server. In your Client portal under "My Accounts," click on the cog icon next to the account to view the server information (e.g., TradingProInternational-Live). Make sure to log in using the designated server.

If the "Invalid Account" error persists, and you continue to experience issues, please contact our Support for further assistance and information 

 If you encounter a grayed-out New Order button on your selected trading terminal, it may be due to one of the following situations: 

Not Logged In: If you are not logged into your MetaTrader 4 trading account, the New Order button will be inactive, preventing you from placing trades. To log in:

• Navigate to File > Login to Trade Account.
• Enter your trading account number, password, and server (refer to this link for guidance on finding your trading terminal login and server information)
• Click Login.

Once logged in, you can use the New Order button or double-click on a symbol in the market watch window to place trades.

Incorrect Login: If you are incorrectly logged in with your investor password or read-only access password, you can view real-time trading data but cannot execute trades. Verify this by checking the Journal tab for an entry stating "trading has been disabled - investor mode." To rectify this:

• Log in again following the provided instructions.
• If needed, change your trading account password and use the updated password for login.