Log files store data akin to the content found on the Journal tab of a trading terminal. This includes details such as the initiation of the terminal, order opening and closing, errors, installation of indicators and Expert Advisors, server connections, etc. Analyzing this information can aid in understanding order execution. If you reach out to us regarding an order, we suggest you provide log files for further assistance.
How to obtain log files on your desktop terminal
Just to let you know, these procedures apply to both MT4 and MT5, with slight variations in terminology depending on the terminal version.
To obtain log files from the desktop terminal:
- Open the terminal.
- Navigate to File → Open Data Folder → Logs folder.
Each day has its distinct log file, discernible from the filename. For instance, the file named "20230726.log" corresponds to logs from July 26, 2023.
If you need to share specific lines from your terminal logs, you can directly copy them from MetaTrader 4 or MetaTrader 5. Follow these steps:
- Navigate to the Experts tab or Journal tab (depending on the type of logs needed: Experts for Expert Advisors log files, or Journal for regular log files).
- Right-click on the desired line and select Copy. If you wish to choose multiple lines, hold down Ctrl+Shift on the keyboard while making your selection.
After copying, you can send this information to our Trading Pro Support Team through Live Chat or via email at [email protected].
How to get log files on Android
Obtaining log files on your Android mobile device can be done by following these steps:
- Navigate to the Journal located in the top left menu.
- Choose the relevant dates and tap the letter icon to send the log files via email. Ensure that you modify the recipient to [email protected].
How to obtain log files on iOS
Obtaining log files on iOS in your MetaTrader terminal:
- Navigate to Settings and access the Journal.
- If required, toggle between dates using the options at the bottom of the window.
- Copy the content of the log file.
- Paste the copied text into the Live Chat window during conversations with our Trading Pro Support Team or send it via email to [email protected].
