Frequently Asked Questions

Find answers to common questions about our services

Is there a Help Center or knowledge base I can explore?

Yes! Our Help Center offers a wide range of articles, tutorials, and how-to guides on topics like account setup, funding, trading tools, and more. You can access it anytime via the main menu on our website.

Updated: 3 weeks ago

Can I speak to someone over the phone?

We currently offer priority callback support for verified clients. If you prefer a phone conversation, request a callback through the contact form and a representative will call you at your preferred time.

Updated: 3 weeks ago

What languages does your support team speak?

Our support agents currently provide assistance in multi-language We are continuously expanding language options to better serve our global client base.

Updated: 3 weeks ago

Do you offer live chat support?

Yes, we offer live chat directly on our website and client portal. Simply click the chat icon at the bottom-right corner of the screen to start a conversation with one of our support specialists.

Updated: 3 weeks ago

What are your customer service hours?

Our support team is available 24/5 from Monday to Friday, aligning with global market trading hours. During weekends, you can still submit a request, and our team will respond on the next business day.

Updated: 3 weeks ago

How can I contact TradingPRO support?

You can reach our customer support team via live chat on our website, email at [email protected], or by submitting a request through the contact form in your client portal.

Updated: 3 weeks ago

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Partnership


TradingPro International (PTY) LTD (Registration number 2014​/202132​/07) is a Financial Services Provider authorised and regulated by the Financial Sector Conduct Authority (FSCA) of South Africa under the licence number FSP No. 49624. The registered address is at Clive Court Ground Floor, 169 Lancaster Grove, Parkhill Durban, Kwa-zulu Natal

TradingPro International Limited (Registration number 208079 GBC) is a Global Business Licence under Section 72 of the Financial Services Act 2001 and an Investment Dealer (Full Service Dealer, excluding Underwriting) Licence under Section 29 of the Securities Act 2005 authorised and regulated by Financial Services Commission, Mauritius under license number GB23202513. The registered address is at 3rd Standard Chartered Tower, Cybercity, Ebene 72201, Mauritius.

Information: Clients who are interested in registering must be at least 18 years of age and above to use the Trading Pro service. For traders who want to start trading, one must know and understand the risks involved, if not including possibilities for you to experience losses ahead. One must be cautious when using the currency market. Traders are encouraged to use the margin to assess the level of ones ability.

Risk Warning: Any information or element made for publication purposes, copying, or reproduction shall be obtained only in writing from Trading Pro. Kindly note that forex trading and trading in other leveraged products involve a significant level of risk and are not suitable for all investors. Trading with financial instruments may result in profits as well as losses, and your losses can be greater than your initial invested capital. Before undertaking any such transactions, you should ensure that you fully understand the risks involved and seek independent advice if necessary.

This information is not directed nor intended for distribution to or use by residents of certain countries including, but not limited to, Australia, Belgium, France, Iran, Japan, North Korea, and the USA. The Company does not offer its services to residents of certain countries including, but not limited to, Australia, Belgium, France, Iran, Japan, North Korea, and the USA. The Company holds the right to alter the above lists of countries at its discretion.


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